Don’t miss this Software Huddle episode featuring PagerDuty’s VP and GM of Incident Management @dan.mccall and Jeli.io’s founder and Senior Director of Product Management Nora Jones to hear about all things incident management, the recent Jeli.io acquisition and more!
In the episode, Nora and Dan talk through the evolution of Incident Management, the hard problems in the space, and a future that leverages AI with a human in the loop component to scalably and proactively manage incidents and reduce outages. We also touch on the recent announcement that Jeli was acquired by PagerDuty.
Timestamps:
– Introduction [01:53]
– Types of Incidents [02:46]
– Handling Incidents [06:09]
– Evolution of Incident Management [09:42]
– Measuring Effectiveness [17:56]
– Hard Problems [22:56]
– Recommendations [27:22]
– Why Become an Entrepreneur [31:35]
– Human Part of Incident Management [36:19]
– Jeli Acquisition [41:32]
– History of AI in Incident Response [45:04]
– Leveraging Generative AI [50:14]
Watch now: From Code Red to Green: Incident Management with Nora Jones of Jeli and Dan McCall from PagerDuty